Refunds and Returns 

For a change of heart, email Sophie within 14 days requesting a refund. Refunds will be given on receipt of original order. Return shipping costs split on refunded items. Contact Sophie if an item arrives damaged and include a photo. Damaged items can be returned and customer will be reimbursed for full amount including shipping. If a damaged item requires repairing the item can be returned, cost of shipping reimbursed to customer and item repaired and send back to customer at no extra cost. Items can be returned in original packaging. If original packing is no longer available customer must make sure the item is very well packed to ensure good condition on return journey. 

Shipping 

Orders are shipped within 5 working days. Unframed paintings awaiting framing take 4-5 weeks however a speedier time frame can be negotiated if required. Tracking details on items over £100 are emailed to customer. Orders sent via Royal Mail, Parcelforce 24 or 48, UPS Small Business or Trans Art Box. A flat fee of £50 for international orders for paintings. Customers responsibility to check for extra charges and duty the other end. Lesser value items have lower shipping costs as detailed on online shop. No shipping to Ireland. 

Packaging 

Paintings are wrapped in acid-free tissue paper and whenever possible layers of recycled card and bubble wrap with reinforced corners. Prints are placed on white foam board or card, wrapped in cellophane, acid-free tissue paper and wrapped with recycled card and other recycled packaging if possible. Final layer of brown Kraft paper.